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ACT Team ERAP Service Coordinator Chittenden County

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  

Pathways Vermont ERAP Program provides independent housing opportunities for individuals who are homeless/in unstable housing. Pathways Vermont believes in services that are client-centered and client-directed and believes in using a harm-reduction framework to address client needs.

ERAP Service Coordinators are responsible for supporting housing stability services & Housing Retention services  including case management and other services intended to keep households stably housed, provides flexible, compassionate, community based services that are designed to promote the stability, recovery, and community reintegration of individuals who experience mental health challenges, histories of homelessness, and may also have challenges around substance use. Support also includes: access to community resources, income, employment, benefits, community physical and mental health services and other assistance that ensures the household can maintain housing and thrive in their communities. 

Serves: Chittenden County  

Full Time:  35  to 40 hours per week 

Supervised by: Chittenden County ACT Team Leaders



  • Collect and maintain information related to participant’s housing history including: income and income history, rental history, criminal history and credit history (as these relate to obtaining/maintaining housing)
  • Locate vacant apartments and support clients in applying. Housing navigation services.
  • Negotiate with landlords/property managers to obtain vacant apartments; Provide ongoing support and education to community landlords regarding Pathways’ services and contract expectations
  • Assist clients in navigating the housing path including viewing units, assistance with moving in, life skill development, landlord/client disputes, etc.
  • Engage in relationship building/rapport building with clients and provide service from a “Choice” perspective as well as client centered, harm reduction, and strengths based approaches.
  • Collaborate with clients in the formulation and maintenance of a comprehensive, Medicaid-compliant service plan that is reviewed and modified with the client on a regular basis
  • Develop a working knowledge of relevant community resources in Chittenden County and  demonstrate a willingness to explore new or unfamiliar resources as necessary
  • Assist clients with referrals to community agencies to ensure that they have full access to services and resources they require, i.e. entitlements, benefits, advocacy, addiction services, etc.
  • Maintain written and computerized records, compile reports and complete other program documentation (including case notes, face sheets, statistics, letters, petty cash receipts, etc.).
  • Provide one to one support and counseling on life skills, housing concerns, and health maintenance, including such tasks as medication support, housekeeping, and assisting clients to manage their monies, including preparing budgets with clients and computing expenses.
  • Coordinate and monitor referrals to community services, and advocate for client participation in them; manage contacts with outside agencies and act as client liaison where indicated
  • Educate, inform and advocate for clients regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
  • Participate in 24/7 on call services rotation with other team members.
  • Other duties as assigned.



  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
  • Prior experience working in a mental health and/or harm reduction agency, preferably in community services preferred.
  • A good understanding of the issues facing persons with mental health challenges or substance use issues, particularly as related to meeting basic needs of food, clothing, shelter and advocacy. In particular, knowledge of the criminal justice system and how it impacts individuals with mental illness is valuable
  • Excellent communication, writing, and computer skills
  • Excellent interpersonal skills, sound knowledge of supportive counseling skills and the ability to form relationships with marginalized individuals
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interactions
  • Excellent independent problem solving skills and demonstrated ability to intuitively approach challenging situations
  • Knowledge of community resources for mental health and substance use
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance required
  • Bachelor’s Degree required, Master’s Degree preferred
  • Non-credentialed individuals with experience in mental health services may qualify for this position
  • Ability to lift and carry 50 pounds
  • Ability to work on-call (rotating schedule)
  • Ability to work within a Housing First, client centered, harm reduction framework
  • Lived experience of mental health challenges and homelessness will be considered an asset
  • Prior experience or education in nursing, substance abuse support, employment support, life skills support, or benefits coordination is ideal 

Working Conditions/Physical Demands:

  • Frequent operation of a computer and other office machinery including typing
  • Ability to ascend and descend stairs for viewing apartments and meeting with participants in the community
  • Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in move-in and apartment visits
  • Often meeting with persons in the community and/or visiting different businesses
  • Frequent walking around the community to participate in viewing apartments and supporting participants
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Moderate reading responsibilities
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, supporting with move-in, etc.)
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying participants in the community
  • Possible exposure to high levels of noise, and aggressive energy while supporting participants in stressful situations


  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards


  • Full Time
  • 35 to 40 hours per week
  • $18.45-20/hour
  • Currently a 3 year position

 To apply, please email cover letter and resume to [email protected].