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ACT Team Service Coordinator Windham County

Service Coordinators are members of the interdisciplinary team who provide flexible, compassionate, community based services that are designed to promote the stability, recovery, and community reintegration of individuals who experience mental health challenges, histories of homelessness, and may also have challenges around substance use. Service Coordinators function as integral members of Pathways’ Assertive Community Treatment  (ACT) team which utilizes an interdisciplinary staff to serve a combined caseload of clients and communicates with community partners. Ideally, a Service Coordinator will bring a background in a particular speciality (e.g. employment services, wellness/life skills, peer substance use support, benefits coordination, art therapy, etc.) and in this way can function as a unique member of the ACT Service Team.


Serves: Windham County   

Full Time: 35 to 40 hours per week 

Supervised by: Windham County ACT Team Leader



  • Engage in relationship building/rapport building with clients and provide service from a “Choice” perspective as well as client centered, harm reduction, and strengths based approaches.
  • Collaborate with clients in the formulation and maintenance of a comprehensive, Medicaid-compliant service plan that is reviewed and modified with the client on a regular basis
  • Assist clients in navigating the housing path including viewing units, assistance with moving in, life skill development, landlord/client disputes, etc.
  • Develop a working knowledge of relevant community resources in Windham County and  demonstrate a willingness to explore new or unfamiliar resources as necessary
  • Assist clients with referrals to community agencies to ensure that they have full access to services and resources they require, i.e. entitlements, benefits, advocacy, addiction services, etc.
  • Maintain written and computerized records, compile reports and complete other program documentation (including case notes, face sheets, statistics, letters, petty cash receipts, etc.).
  • Provide one to one support and counseling on life skills, housing concerns, and health maintenance, including such tasks as medication support, housekeeping, and assisting clients to manage their monies, including preparing budgets with clients and computing expenses.
  • Coordinate and monitor referrals to community services, and advocate for client participation in them; manage contacts with outside agencies and act as client liaison where indicated
  • Educate, inform and advocate for clients regarding benefits and entitlements (Social Security, Public Assistance, food stamps, etc.).
  • Participate in 24/7 on call services rotation with other team members.
  • Other duties as assigned.



  • Bachelor’s or equivalent work experience preferred 
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations.
  • Prior experience working in a mental health and/or harm reduction agency, preferably in community services preferred.
  • A good understanding of the issues facing persons with mental health challenges or substance use issues, particularly as related to meeting basic needs of food, clothing, shelter and advocacy. In particular, knowledge of the criminal justice system and how it impacts individuals with mental illness is valuable
  • Excellent communication, writing, and computer skills
  • Excellent interpersonal skills, sound knowledge of supportive counselling skills and the ability to form relationships with marginalized individuals
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting interactions
  • Excellent independent problem solving skills and demonstrated ability to intuitively approach challenging situations
  • Knowledge of community resources for mental health and substance use
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance required
  • Non-credentialed individuals with experience in mental health services may qualify for this position
  • Ability to lift and carry 50 pounds
  • Ability to work on-call (rotating schedule)
  • Ability to work within a Housing First, client centered, harm reduction framework
  • Lived experience of mental health challenges and homelessness will be considered an asset
  • Prior experience or education in nursing, substance use support, employment support, life skills support, or benefits coordination is ideal


Working Conditions/Physical Demands:

  • Frequent operation of a computer and other office machinery including typing
  • Ability to ascend and descend stairs for viewing apartments and meeting with participants in the community
  • Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in move-in and apartment visits
  • Often meeting with persons in the community and/or visiting different businesses
  • Frequent walking around the community to participate in viewing apartments and supporting participants
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Moderate reading responsibilities
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, supporting with move-in, etc.)
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying participants in the community
  • Possible exposure to high levels of noise, and aggressive energy while supporting participants in stressful situations


  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards


  • Full Time 
  • 35-40 hours per week
  • $18.45-20/hour 


To apply, please email a cover letter and resume to [email protected].