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Family Supportive Housing Service Coordinator

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  

The Company: Pathways Vermont is a dynamic nonprofit agency that believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  Pathways offers a great benefits package including dental, health and vision insurance, generous paid time off and 9 paid holidays.

The Role: The FSH Service Coordinator will work intensively with individuals and families who are exiting homelessness or at risk of homelessness by providing housing and service coordination support. The role of the FSH Service Coordinator is to work collaboratively with agencies and community partners to provide resources and support to FSH clients to ensure the acquisition of life skills and access to resources that will lead to permanent housing and a positive quality of life.

Location: Franklin County, Vermont

Full Time 

Supervisor: Franklin County Team Leader 


  • Engage in rapport building with participants and provide service from a “choice” perspective as well as participant-centered, harm reduction, and strengths based approaches.
  • Manage between 12 and 15 clients as part of the caseload.
  • Regularly meet with clients both inside and outside of the office to assess housing needs and provide services, following grant protocol guidelines
  • Provide training and referrals to clients regarding financial empowerment, life skills, tenant education, parent and child resilience, and support towards addiction recovery. 
  • Assist clients in the preparation of Individual Service Plans (ISP) to determine their goals and assist with self-advocacy with relation to housing and family services.
  • Engage in advocacy and collaboration with agencies on behalf of families. 
  • Coordinate parent/child education with a Strengthening Families framework and support the development of family protective factors. 
  • Coordinate various plans among appropriate community partners, particularly in the areas Family Services, Reach-Up, and employment related supports. 
  • Engage in general advocacy with a focus on the goal of successfully obtaining permanent and safe housing for clients.
  • Develop opportunities for employment for FSH participants in collaboration with the local employment consultants and job coaches.
  • Identify and access additional appropriate resources for families that have not yet been utilized.
  • Attend all mandated training, and be available for additional training opportunities as identified supervisor.
  • Work collaboratively as part of a Team.
  • Other duties as assigned.

Administrative Duties:

  • Maintain appropriate records as needed. 
  • Data entry and preparation of reports as assigned.
  • Review and development of needed additional programs.
  • Attend local and state housing coalition meetings, and other meetings as assigned. 
  • Perform any additional administrative or other duties as needed.
  • Maintain confidentiality consistent with the Agency’s policies and the law. 
  • Attends Agency events, public awareness activities, education sessions, and fundraising events as workload allows.


  • Bachelor’s Degree in Education, Human Services, Counseling or a related field; or comparable work experience
  • Knowledge of risk factors associated with domestic and sexual violence and their relationship to homelessness, as well as knowledge and experience working with issues of poverty and substance use. 
  • Experience working in home or community settings with families and children, experience with home visiting preferred.
  • Experience working with families with complex needs.
  • Knowledge of resources in the community along with ability to teach simple life skills, including budgeting, healthy eating, and personal safety skills.
  • Demonstrated ability to work effectively as part of a team. 
  • Ability to work with a wide range of people, including professionals and consumers, while maintaining an awareness of everyone’s needs and strengths. 
  • Must be detail oriented and be able to maintain accurate records and prepare comprehensive progress reports, as well as develop and track self-identified goals.
  • A demonstrated commitment to a strengths-based intervention practice. 
  • Must demonstrate the highest ethical standards and be able to effectively communicate the goals of the Family Supportive Housing Program and the collaboration with grant partners.
  • Must display caring, respect, resilience, a willingness to adapt to change, and excellent interpersonal skills.
  • Familiarity with regulations, laws, and procedures of the Vermont Agency of Human Services preferred. 
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance.
  • Ability to pass any required background checks.
  • Lived experience of homelessness, mental health or other life challenges considered an asset. 

Physical Requirements:

  • Occasional exposure to outside environmental conditions for community-based meetings.
  • Often meeting with persons in the community and/or visiting different businesses
  • Extending hand(s) and arm(s) in any direction at times when collecting paperwork, assisting with applications, etc.
  • Extensive reading responsibilities
  • Ability to ascend and descend stairs occasionally required (in instances when businesses and/or meeting places do not have an elevator)
  • Regular operation of a computer and other office machinery including frequent typing.
  • Grasping. Applying pressure to an object with the fingers and palm such as stapling, completing hand-written forms, etc.
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication at normal speaking levels.
  • Occasionally lifting and carrying up to 30 pounds, occasionally exerting up to 20 pounds of force and/or up to 10 pounds of force frequently (opening doors at meeting places/businesses, etc.)
  • The worker is required to have visual acuity to operate motor vehicles


  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards

To apply, please email cover letter and resume to [email protected].