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Emergency Assistance & Housing Stabilization Service Coordinator

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.

The Company: Pathways Vermont is a dynamic nonprofit agency that ends homelessness and provides alternative mental health services. Pathways believes housing is a basic human right and practices housing first – immediate access to housing without preconditions. Client choice, harm reduction, non-coercion, flexibility and person-centered housing plans are core elements of our practice. Pathways offers a great benefit package including dental and health insurance, generous paid-time-off and paid holidays.

The Role: The Housing Stabilization Service Coordinator is responsible for supporting households enrolled in Pathways services who are at risk of experiencing housing instability and homelessness in part due to the impact of the COVID-19 pandemic. The position works in conjunction with Pathways’ Permanent Supportive Housing, Rapid Rehousing, and intake teams to identify households who are in need of additional support. The position then connects directly with households and/or provides expert consultation to the team around accessing expanded state resources to support housing stability. This position primarily supports households to apply to and navigate the Vermont Emergency Rental Assistance Program (VERAP). Additional supports include access to community resources, income and budgeting support, landlord education and mediation around VERAP and additional resources provided to households. This position’s anticipated duration is through 6/30/22.

Service Area: Statewide

Supervised by: Housing Team Leader

Job Responsibilities:

  • * Engage in rapport building with participants and provide service from a “choice” perspective as well as participant-centered, harm reduction, and strengths based approaches
  • Collaborate with clients and team members in the formulation and maintenance of a housing stability plan
  • Support participants to apply to and navigate the Vermont Emergency Rental Assistance Program through Vermont State Housing Authority
  • Provide training and consultation to other agency staff on the Vermont Emergency Rental Assistance Program and other housing stability resources

Refer/connect participants with additional appropriate services such as financial assistance, entitlements, employment assistance, financial counseling, rental assistance, deposits, etc. Maintain a list of available resources for tenants and/or landlords in support of housing stability and provide education and connection to resources as needed

  • Support households towards housing stability including mediation in existing housing situations and/or applying for and identifying new housing opportunities

Support the move in and housing stabilization process for tenants including ensuring applicable lease and subsidy paperwork is completed, reviewed, and filed timely and accurately Connect with program participants and/or landlords to support their housing stability needs Collaborate with the statewide network of Pathways Housing First staff to identify and support households in need of additional housing stability support

  • Record all contacts with program participants within 24-hours in WellSky Homeless Management Information System (HMIS) or Foothold (AWARDS) Electronic Medical Record
  • Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy
  • Participate in agency and program specific training

Provide data for internal and external reports as requested by funders and agency leadership Coordinate services with team members and housing support staff

  • Other duties as assigned


  • *Bachelor’s degree or comparable work experience preferred
  • Must be able to work independently and possess strong problem solving skills, work ethic and computer proficiency
  • Ability to travel throughout Vermont
  • Driver’s license and reliable vehicle with personal insurance required
  • Must be comfortable with rapid growth and thinking out-of-the-box
  • Experience with rapid re-housing services, permanent supportive housing services, Servicepoint or other HMIS system preferred
  • Familiar with community resources and state and federal benefit programs
  • Strong verbal and written communication and organizational skills
  • Personal qualities of integrity, credibility, and commitment to the mission
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other life challenges preferred
  • Previous experience working with persons experiencing homelessness, trauma and/or using substances preferred
  • Lived experience with homelessness and other life challenges considered an asset

Working Conditions/Physical Demands:

  • *Frequent operation of a computer and other office machinery including typing Ability to ascend and descend stairs for viewing apartments and meeting with participants in the community
  • Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in move-in and apartment visits
  • Often meeting with persons in the community and/or visiting different businesses
  • Frequent walking around the community to participate in viewing apartments and supporting participants
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Moderate reading responsibilities
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, supporting with move-in, etc.)
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying

participants in the community

  • Possible exposure to high levels of noise, and aggressive energy while supporting participants in stressful situations


  • *Full Time, 35-40 hours per week
  • $18.45 – $20 per hour
  • Position Duration: through 6/30/22


  • *Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards

To apply, please submit resume and cover letter to

employment @

Job Type: Full-time

Pay: $18.45 – $20.00 per hour