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Intake and Outreach Associate

The Role: The Intake and Outreach Associate is a member of the state-wide administrative team and acts as a liaison for community partners, conducts outreach to potential program participants, manages the intake process for new Housing First and Soteria service recipients and represents the organization at various community and statewide meetings.  The Intake and Outreach Associate works closely with the agency program leadership and is supervised by the Intake and Outreach Coordinator.

Location: Serving Western Vermont – based in Vermont (some flexibility regarding location)


Employment Status: Full Time


  • Attend community meetings to share information/updates about Pathways and its programs, represent Pathways values and perspective, collaborate on systems change and improvements for persons experiencing homelessness and identify potential referrals to agency programs 
  • Monitor Housing First referrals and respond to referrals as directed by Intake Coordinator
  • Coordinate with the team, community members, and Housing Authority staff to ensure timely utilization and appropriate submission of applications for housing subsidies 
  • Collaborate with community partners and staff in institutionalized settings 
  • Collect program eligibility documentation for potential service recipients 
  • Conduct intake interviews and collect/complete: health and demographic information in the electronic health record, introduction paperwork and forms, housing applications and supporting documentation, and other required documentation
  • Monitor services team capacity to assist additional service recipients and available housing subsidies
  • Communicate with  potential program participants especially to persons who are literally homeless or experiencing a mental health crisis
  • Facilitate additional eligibility assessments and meetings as needed for referred service recipients
  • Collect information about service recipients’ housing needs and preferences
  • Ensure that the service recipient is connected with team members after intake is completed
  • Accurately and timely record service recipient, intake, and outreach data in an appropriate database
  • Monitor statewide subsidy programs and manage program participant list
  • Participate in agency quality improvement oversight and activities


  • Bachelor’s Degree or comparable work experience (preferably with persons who have experienced homelessness or have a psychiatric disability) and at least 3-5 years relevant experience
  • Strong skills in database entry and computer programs (including Google Apps, Internet browsers, electronic medical record, etc.)
  • Must be able to work in a fast-paced environment as well as possess strong problem-solving skills, work ethic, and computer proficiency
  • Must be able to work flexible hours
  • Valid driver’s license, insurance, and reliable vehicle required 
  • Ability to travel statewide 
  • Excellent verbal and written communication
  • Commitment to Pathways mission

Working Conditions/Physical Demands:

  • Ability to ascend and descend stairs regularly to attend community meetings and meet with prospective service recipients
  • Frequent use of personal vehicle and driving throughout the state for meetings
  • Regular operation of a computer and other office machinery including typing
  • Frequent talking and listening in the participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Moderate reading responsibilities
  • Occasionally lifting and carrying 30 pounds
  • Occasional exposure to outside environmental conditions for outreach events and meeting with service recipients
  • Occasional exposure to high levels of noise and persons who are upset, angry or in an extreme state
  • Occasional reaching, pushing, pulling and lifting of arms to participate in cleaning and space organization


  • 100% FTE, hourly employee
  • 35-40 hour work week
  • $18.45-$20/hour


  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards

To apply send cover letter and resume to [email protected]