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Mental Health Programs Manager


It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  


The Company: Pathways Vermont is a dynamic nonprofit agency committed to  permanently ending homelessness and offering innovative mental health services. Mental Health Programs Manager supports alternative mental health services provided by Pathways including: the Support Line – a free, confidential phone and text service for Vermonters who are looking for connection or support from someone who has their own experience with mental health or substance use challenges, Soteria House – a hospitalization prevention residence for individuals experiencing an early episode of psychosis who wish to avoid or minimize their exposure to medications, and the Community Center – a space for mental health supports provided by peers who have also experienced mental health challenges, and supportive employment services.


The Role: The Mental Health Programs Manager is responsible for ensuring excellent, consistent, and equitable services that meet program goals, funding requirements and agency expectations.  The manager will supervise program team leads, participate in funding oversight, monitor quality and outcomes, and work in collaboration with teams and agency leadership to suggest and implement changes and improvements.


Location: Semi-flexible – in-person reporting required occasionally in Chittenden county

Supervised by: Pathways Vermont Assistant Director



  • Ensure excellent and high quality services are provided to service recipients
  • Supervise multiple team leads – provide them with supervisions, clear role expectations, annual reviews and ongoing feedback and support for excellence in their roles
  • Oversee and provide final approval of incident reporting internally, to licensing and external parties as needed
  • Maintain program policies and procedures and participate in review, creation and updating of agency policies
  • Represent Pathways Vermont at community, national and international events and meetings
  • Participate in education and promotion of programs and the agency
  • Participate in development and execution of annual training calendars (by program, within agency, etc.) including selection of content, modalities, attendance tracking
  • Participate in annual Quality Improvement Plan:
    • Review and approve annual QI goals ensuring cohesion with program values and objectives
    • Monitor services, incidents, outcomes etc. to assess for QI plan compliance
    • Suggest training, program changes, staffing support etc. to improve upon QI goal achievement
  • Prepare and/or assist in preparation and delivery of regular reports to funders and regulatory bodies quarterly or as requested
  • Oversee and ensure Soteria residents receive excellent services including:
    • Individualized support plans (while resident and after transition from Soteria)
    • Monitoring utilization of services, including duration, medication, incidents, external connections, etc.
    • Occasionally assist with development of specialized plans to diminish harmful behaviors and support residents with goals and graduation
    • Review and approve program exits and transitional service plans
  • Ensure Soteria is in compliance with Therapeutic Community Residence regulations and Community Center building is in compliance with city and state regulations
  • Support Soteria intake process when necessary including determining eligibility, assisting with outreach and ensuring timely completion of required documentation
  • Manage program budgets
    • Participate in development of annual budgets
    • Approve program expenditures
    • Regularly monitor spending and make adjustments as needed
  • Assist leadership staff to support employee challenges by participating in work improvement plans, written warnings, joining supervisions, etc.
  • Provide on-call support for urgent or emergency situations
  • Other duties as assigned



  • Personal qualities of integrity, credibility, and commitment to Pathways’ mission
  • Knowledge of psychiatric alternatives and psychosocial approaches to mental health and wellbeing
  • Master’s degree in human services field or comparable experience
  • At least three years of management or leadership experience
  • Patience, creativity, flexibility, compassion, and sensitivity to diverse populations including people of color, persons with disabilities, individuals who have experienced trauma, and persons who have been oppressed
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills – the ability to network with area service providers, funders, and community stakeholders
  • Excellent organizational skills
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance
  • Ability to share one’s own personal transformative life experiences
  • Personal experience of homelessness, mental health, extreme states or other life challenges considered an asset


Working Conditions/Physical Demands:

  • Almost constant operation of a computer and other office machinery.
  • Regular, repetitive movement of hands and fingers including substantial movements of wrists, hands and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks.
  • Frequent talking and participation in exchanging ideas through spoken word as well as ability to hear and receive detailed information through oral communication.
  • Mostly sedentary work in a seated position.
  • Occasional standing, walking, stooping, kneeling or crouching, reaching with hands and arms and light lifting.
  • Rarely lifting and carrying 20-30 pounds for participating in community events, happenings at Soteria house, etc.
  • Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type and free hand form.


  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards


  • Full time, exempt salaried employee
  • 35-40 hours per week
  • $45,000-$55,000 annually


To apply send cover letter and resume to [email protected]