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Specialized Services Program Manager

Pathways Vermont is an equal opportunity employer, is committed to the principle of diversity, and is particularly interested in receiving applications from a broad spectrum of people, including minorities, veterans, and individuals with disabilities.

The Company: Pathways Vermont is a dynamic nonprofit agency which believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  The specialized services program (SSP) provides creative and intensive community-based supports for five individuals who have experienced extensive periods of institutionalization.  Pathways offers a great benefit package including dental and health insurance, generous vacation time and 12 paid holidays.

The Role: The SSP Program Manager is responsible for overseeing a program that creates highly individualized service plans based on participants goals and aspirations.  Individuals served have experienced extensive periods of institutionalization – oftentimes for years of their lives and the SSP provides support and structure for integrated lives in the community.  Program Manager will oversee service team, determine service structure, monitor for quality and goal achievement and modify supports as needed.

Serves:  Specialized Services Program

Location: Flexible – services provided in Washington and Windham counties

Supervised by: Pathways Vermont Assistant Director


  • Develop, implement and modify individualized support plans for program participants that address the following:
    • Housing – through apartments funded by subsidies provided by Department of Mental Health
    • Food, Nutrition and Health
    • Hygiene, Lifeskills and Self-Care 
    • Vocation and education
    • Family and community connections
    • Financial management (may be providing representative payee services)
    • Physical activity and wellness
    • Daily schedule and activities
  • Supervise and support program team lead to ensure implementation of support plan 
  • Direct and develop behavior interventions to diminish harmful behaviors and support service recipients’ with goals
  • Coordinate and oversee contract service providers
  • Develop program policies and procedures
  • Oversee and provide training for SSP staff
  • Manage ongoing program evaluation
  • Provide quarterly reports to agency leadership with data on services and 
  • Prepare and deliver regular reports to funders, and regulatory bodies as necessary
  • Oversee and execute incident reporting internally to licensing and APS
  • Participate in management of program budget
  • Oversee staff time card and reports to HR
  • Other duties as assigned


  • Personal qualities of integrity, credibility, and commitment to agency and program mission
  • Knowledge of behavioral interventions and creative mental health supports
  • Patience, creativity, flexibility, compassion, and sensitivity
  • Master’s degree in human services field or comparable experience preferred
  • Management or leadership experience preferred
  • Good written and verbal communication skills
  • Good organizational skills
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance
  • Ability to share one’s own personal transformative life experiences preferred
  • Personal experience of institutionalization, mental health challenges, substance use, and other challenges considered an asset


Working Conditions/Physical Demands:

  • Ability to ascend and descend stairs occasionally required (when visiting clients in community)
  • Stooping, kneeling and/or crouching to assist in cleaning, picking up items, preparing meals, etc.
  • Regular operation of a computer and other office machinery
  • Occasional reaching, pushing, pulling and lifting of arms to participate in cleaning and space organization
  • Frequent talking and listening in participation of exchanging ideas through spoken word and regular receipt and giving of detailed information through oral communication
  • Rarely lifting and carrying 50 pounds (when supporting clients in apartments – i.e. moving furniture)
  • Frequent exposure to outside environmental conditions for community-based support

If you are interested in this position, please email a cover letter and resume to [email protected]