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Program Assistant

The Company: Pathways Vermont is a dynamic nonprofit agency which believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.

The Position: The Program Assistant is part of the statewide team which supports the daily operations and functioning of Pathways’ direct service teams. The Program Assistant will work both independently and as part of the Admin team to provide support to Pathways’ five programs.

Location: Statewide office in Burlington
Type: Part-time


  • Manage representative payee services for individuals working with the Housing First program utilizing Quickbooks Online
    • Accounting for finances of approximately 40 individuals
    • Scheduling and conducting budget meetings with clients
    • Recording and disbursing discretionary funds
    • Coordinating payment of clients’ rent and bills
    • Coordinating with direct service staff to ensure financial needs are met
    • Interact with the Social Security Administration, utility companies, various creditors, etc. to ensure timely and correct receipt of funds and payment of bills
    • Ensure accurate client accounts following generally accepted accounting principles
    • Maintain accurate and timely electronic and paper files for each client
    • Inform appropriate service and administrative team members of updates and changes in client’s medical or financial benefits
  • Ensure agency compliance with representative payee laws and guidelines
  • Prepare reports required by Social Security and the organization
  • Attend required and optional trainings to ensure continuity and quality of service
  • Work toward documentation of rep payee guidelines and practices
  • Other duties as assigned


  • Excellent writing skills
  • Motivated self-starter
  • Advanced computer literacy
  • Ability to maintain a high level of accuracy in a fast-paced environment
  • Responsible, organized, and efficient
  • Able to work independently and as part of a team
  • Familiarity with Google Apps and Quickbooks
  • Familiarity with personal budgeting and banking practices
  • Associate’s degree or comparable work experience
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations
  • Lived experience with homelessness, mental health, or other life challenges considered an asset