The Company: Pathways Vermont is a dynamic nonprofit agency that believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.
The Role: The service coordinator works in partnership with a team lead to provide a fast-pace rapid re-housing program offering housing first supports to households who are literally homeless. The team provides short-term, flexible, compassionate, and community-based services. This is a part time, 20 hour per week position.
Location: Services are provided in Chittenden county. Office location Burlington, Vermont.
- Engage in rapport building with participants and provide service from a “choice” perspective as well as participant-centered, harm-reduction, and strengths-based approaches.
- Collaborate with participants in the formulation and maintenance of a dynamic housing stability plan that is reviewed and modified at least monthly.
- Refer/connect participants with appropriate services such as financial assistance, entitlements, addiction services, advocacy, employment assistance, financial counseling, rental assistance, deposits, etc.
- Participate with local Coordinated Entry to identify households to be served by program.
- Connect with program participants at least twice per week, including one in-person contact.
- Accompany participants to apartment showings and assist in answering landlord queries and/or completing housing applications.
- Transport participants to appointments and meetings as necessary and assist in finding long-term transportation options and resources.
- Record all contacts with program participants within 24-hours in ServicePoint database.
- Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy.
- Assist participants with moving into new apartments including: setting up utilities, acquiring necessary furnishings and household supplies.
- Understand and support implementation of grant requirements and reporting.
- Participate in agency and program specific trainings.
- Other duties as assigned.
- Patience, creativity, flexibility, compassion, and sensitivity to persons in difficult circumstances.
- Excellent understanding of the issues facing persons with very-low income and other challenges.
- Familiarity with community resources, particularly as related to meeting basic needs of food, clothing, health care, housing, employment and financial assistance.
- Good communication skills and the ability to work effectively as part of the team.
- Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting work.
- Excellent problem solving skills and ability to intuitively approach challenging situations.
- Valid Vermont driver’s license, a reliable personal vehicle available for work purposes, and current automobile insurance.
- Bachelors or comparable work experience required.
- Lived experience of homelessness or other life challenges considered an asset.
Working Conditions/Physical Demands:
- Frequent operation of a computer and other office machinery including typing
- Ability to ascend and descend stairs occasionally required for viewing apartments and meeting with participants
- Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in move-in and apartment visits
- Often meeting with persons in the community and/or visiting different businesses
- Frequent walking around the community to participate in viewing apartments and supporting participants
- Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
- Moderate reading responsibilities
- Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, supporting with move-in, etc.)
- Frequent exposure to outside environmental conditions (all seasons) in accompanying participants in the community
- Possible exposure to high levels of noise in supporting participants in stressful situations
It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.
To apply send cover letter and resume to [email protected]