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Rapid Rehousing Services Manager

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  

The Company: Pathways Vermont is a dynamic nonprofit agency that ends homelessness and provides alternative mental health services.  Pathways believes housing is a basic human right and practices housing first – immediate access to housing without preconditions.  Client choice, harm reduction, non-coercion, flexibility and person-centered housing plans are core elements of this program.  Pathways offers a great benefit package including dental and health insurance, generous vacation time and 8 paid holidays.

The Role: The Rapid Rehousing Services Manager is responsible for overseeing a statewide program that supports households experiencing homelessness to access independent apartments in the community and develop plans and support to ensure they maintain their housing. Support includes: access to community resources, income, employment, benefits, physical and mental health services and other assistance that ensures the household can maintain housing and thrive in their communities.  The Services Manager will support three team leads who oversee staff throughout Vermont and provide oversight to ensure that program requirements and clients’ goals are supported by appropriate services, best practices and accurate record-keeping.

Serves:  Rapid Rehousing Statewide Project

Location: Flexible – services provided throughout Vermont

Supervised by: Pathways Vermont Housing First Director

Responsibilities:

  • Directly supervise three team leads (one focused on supporting Veteran households, a northern and a southern)
  • Provide program wide supervision support focused on client needs and staff response to challenges utilizing trauma-informed, peer approach, harm reduction, person-centered, Housing First and other best practice frameworks
  • Oversee and ensure hiring and staffing for program
  • Oversee quality assurance and funding compliance
    • Review program incidents to determine staff support and training needs 
    • Report on monthly program expenditures
      • Track program expenditures to ensure compliance with allowed expenses and budget
      • Modify program structure and expenses to meet client and staff needs
    • Provide monthly program reports that include:
      • Number and location of households served
      • Number of days to access housing
      • Financial sustainability of program participants and % of income expended on housing expenses
      • Housing subsidies by household and plans for long-term sustainability
      • Number of days since program enrollment
      • Achievement of housing support plan goals
      • Participation in schooling or appropriate services for any children enrolled in program
  • Develop and refine program policies and procedures
  • Collaborate with Red Clover Properties leadership to identify and secure housing opportunities for program participants
  • Collaborate with housing subsidy/rental assistance administrators to support households to access and maintain financial assistance
  • Oversee and provide training to program staff and affiliate organizations as needed 
  • Manage ongoing program evaluation including quarterly program reports
  • Prepare and deliver regular reports to funders, and regulatory bodies as necessary
  • Provide direct service and/or mentor direct service relationships on an as needed basis
  • Oversee staff time card and reports to HR
  • Other duties as assigned

Requirements:

  • Personal qualities of integrity, credibility, and commitment to agency and program mission
  • Familiarity with a Homeless Management Information System, preferably Servicepoint
  • Knowledge of rapid rehousing and housing first values and practice preferred
  • Master’s degree in human services field or comparable experience preferred
  • Management or leadership experience preferred
  • Strong written and verbal communication skills
  • Very strong organizational skills
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance
  • Ability to share one’s own personal transformative life experiences preferred
  • Personal experience of institutionalization, mental health challenges, substance use, and other challenges considered an asset

Working Conditions/Physical Demands:

  • Ability to ascend and descend stairs occasionally required (when visiting staff or clients in community)
  • Stooping, kneeling and/or crouching to assist in cleaning, picking up items, preparing meals, etc. at offices or potentially with clients
  • Regular operation of a computer and other office machinery
  • Occasional reaching, pushing, pulling and lifting of arms to participate in cleaning and space organization
  • Frequent talking and listening in participation of exchanging ideas through spoken word and regular receipt and giving of detailed information through oral communication
  • Rarely lifting and carrying 50 pounds (when supporting clients in apartments, or setting up offices – i.e. moving furniture)
  • Frequent exposure to outside environmental conditions for community-based support

Benefits:

  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards


If you are interested in this position, please email a cover letter and resume to employment@pathwaysvermont.org