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Soteria 3rd Shift Supervisor

The Company: Pathways Vermont is a dynamic nonprofit agency which believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  Soteria Vermont is a five-bed hospitalization prevention residence for individuals experiencing an early episode of psychosis who wish to avoid or minimize their exposure to medications. Pathways offers a great benefit package including dental and health insurance, and generous time-off.

The Role: Resident Support Staff is a member of the Soteria community which includes residents, Resident Support Staff, Team Leader, Shift Supervisors, Services Manager, and Nurse Practitioner.  The position is focused on essential house functions and being with residents. 

Hours: Full-time – 35 hours per week. Shifts are awake between 11 PM and 8 AM. Required to attend a weekly team meeting, co-reflection, and supervision. Provide weekly supervision to three staff. Attend meetings as assigned for supervisory duties. One shift offers flexible hours to accommodate required meetings outside of third shift. 

Serves: Soteria  

Supervised by: Soteria Services Manager 


  • Supervise three full-time Resident Support Staff who work during 3rd shift – this includes but is not limited to providing weekly supervision, training, and general oversight of the 3rd shift team
  • Oversee and plan weekly coverage to ensure two staff are present during 3rd shift
  • Provide coverage if/when 3rd shift staff are absent from their shifts (planned and unplanned) 
  • Oversee house maintenance/deep cleaning tracking sheets and 3rd shift cleaning schedule 
  • Availability to join meetings and events required of the Soteria leadership/supervisory team
  • Availability to be on-call as part of the supervisory team as needed, minimum of 1x monthly
  • Be with residents: non-judgmental, non-directive approach of providing support and availability
  • Engage in relationship building/rapport building with residents and provide service from a “choice” perspective as well as client centered, harm reduction, and strengths based approaches
  • Communicate to residents programmatic rules and expectations
  • Maintain thorough understanding of Soteria policies and procedures, including emergency protocol
  • Collaborate with residents in the implementation of a comprehensive care plan
  • Maintain written and computerized records, compile reports, and complete other program documentation (including care notes, incidents, statistics, letters, petty cash receipts, etc.)
  • As requested by residents, provide one to one support with life skills and healthy choices, including but not limited to social skills, wellness, assistance with any medications and housekeeping
  • Other duties as assigned


  • Excellent communication, writing, and computer skills
  • Ability to tolerate uncertainty
  • Excellent interpersonal skills and the ability to form relationships with marginalized individuals
  • Sound judgment and good problem solving skills including assessing risk factors
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation
  • Ability to work weekends
  • Ability to work a flexible schedule
  • Supervisory experience preferred
  • Prior residential experience preferred 
  • Bachelor’s degree or comparable work experience
  • Valid driver’s license and ability to drive vehicle required
  • Ability to work effectively as part of the team
  • Training in Intentional Peer Support, Harm Reduction, medication assistance, emergency procedures, CPR, first aid, hearing voices, having difficult conversations, cross-cultural diversity preferred
  • Ability to share one’s own personal transformative life experiences
  • Personal experience of psychosis/extreme states will be considered an asset

Working Conditions/Physical Demands:

  • Ability to ascend and descend stairs often required
  • Frequent stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in cleaning, cooking, space organization and other activities around the house
  • Often meeting with persons in the community and/or visiting different businesses
  • Occasional walking around the community to participate in activities with residents 
  • Rarely running or moving at very swift speed to avoid emergency situation
  • Regular operation of a computer and other office machinery including frequent typing
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Extensive reading responsibilities
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, moving things around the house, etc.)
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings
  • Occasional exposure to high levels of noise

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people, including people with military experience, individuals with disabilities, and people of color.  

To apply send a cover letter and resume to