Skip to Main Content

Soteria Service Coordinator

The Company: Pathways Vermont is a dynamic nonprofit agency which believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  Pathways Vermont’s Soteria is an alternative to hospitalization for individuals experiencing an initial episode of psychosis who wish to minimize their exposure to medications. The residence is located in Burlington and has the capacity to serve up to five individuals at a given time.  Pathways offers a great benefit package including dental and health insurance, generous vacation time and 12 paid holidays.


The Role: Service Coordinator/Community Bridger is a member of the Soteria community which includes residents, resident support staff, and a team leader.  The position is focused on assisting residents in their transition from the residence to the larger community.  The community bridger also helps develop relationships with other community providers and resources. Time will be spent at Soteria with the residents as well as in the larger community after a resident transitions from the home.  Transition goals will be driven by the resident and may include supported employment, housing support, social support and more.


Serves:  Pathways Vermont Soteria

Supervised by: Soteria Services Manager

Location: Burlington, Vermont



  • Coordinate residents’ transition services to provide on-going community-based supports.
  • Engage in rapport building with residents and provide service from a “choice” perspective as well as participant-centered, harm-reduction, and strengths-based approaches
  • Collaborate with residents in the formulation and maintenance of a dynamic service plan that is reviewed and modified at least monthly
  • Assist residents in establishing needed community-based medical and mental health services
  • Ensure all residents have access to health insurance and affordable healthcare
  • Support residents in identifying sustainable permanent housing
  • Accompany residents to apartment showings and assist in answering landlord queries and/or completing housing applications
  • Assist residents with moving into new apartments including: setting up utilities, acquiring necessary furnishings and household supplies
  • Complete applications with residents for appropriate financial assistance
  • Connect residents with employment and education resources
  • Coordinate closely with Soteria team leaders and resident support staff
  • Transport residents to appointments and meetings as necessary and assist in finding long-term transportation options and resources
  • Record all contacts with program residents within 24-hours in Foothold database
  • Facilitate weekly network meetings with residents and their community support networks
  • Mediate conversations and serve as main point of contact with residents’ families and/or guardians
  • Assist residents to manage their monies, including assistance in computing expenses and preparing budgets
  • Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy
  • Provide back-up coverage for resident support staff
  • Participate in agency and program specific trainings
  • Participate in a rotating on-call schedule with leadership team
  • Other duties as assigned.


  • Bachelor’s degree or comparable experience
  • Excellent communication, writing, and computer skills and the ability to work effectively as part of team
  • Excellent interpersonal skills and the ability to form relationships with marginalized individuals
  • Sound judgment and good problem solving skills
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation
  • Knowledge of community resources for physical and mental health, substance use, financial assistance, employment supports, and housing
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance
  • Ability to share one’s own personal transformative life experiences
  • Personal experience of psychosis/extreme states will be considered an asset


Working Conditions/Physical Demands:

  • Ability to ascend and descend stairs often required
  • Frequent stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in cleaning, cooking, space organization and other activities around the house
  • Often meeting with persons in the community and/or visiting different businesses
  • Occasional walking around the community to participate in activities with residents
  • Regular operation of a computer and other office machinery including frequent typing
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Extensive reading responsibilities
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, moving things around the house, etc.)
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings
  • Occasional exposure to high levels of noise


It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.

To apply send cover letter and resume to [email protected]