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Specialized Supports Program – Remote Asleep Overnight Support Staff

Specialized Supports Program – Remote Asleep Overnight Support Staff


The Company: Pathways Vermont is a dynamic nonprofit agency which believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  The specialized services program (SSP) provides creative and intensive community-based supports for five individuals who have experienced extensive periods of institutionalization.  Pathways offers a great benefit package including dental and health insurance, generous vacation time and 12 paid holidays.


The Role: Remote Asleep Overnight Support Staff is responsible for communicating with a service recipient via Relay Go and Video Chat overnight, providing virtual companionship to reduce isolation and loneliness, engaging with the individual using a non-judgemental, strengths-based approach, and assessing risk. 


Hours: Part-time with opportunity for Full-time in future.  Shifts are 10pm-6am or 12am-8am; preference for individuals that can work on weekends.  Most hours will be asleep, there may be scheduled video call and Relay check-in times, and service recipient may call the staff directly to chat.


Serves: SSP  

Supervised by: SSP Supervisor

Compensation: Asleep $13, Awake $16.50-$18.50



  • Be available for video chat and phone supports to provide sense of companionship and reduce isolation.
  • Be with service recipient virtually: non-judgmental, non-directive approach of providing support and availability.
  • Engage in relationship building/rapport building with service recipient and provide service from a “choice” perspective as well as client centered, harm reduction, and strengths based approaches.
  • Communicate expectations for respectful interactions with service recipient.
  • Maintain thorough understanding of SSP policies and procedures, including emergency protocol
  • Maintain written and computerized records, compile reports and complete other program documentation (including care notes, statistics, letters, petty cash receipts, etc.)
  • Independently review notes written by team since last shift on a daily basis to remain in the loop and up-to-date on interactions with the service recipient.
  • Provide one to one support with harm reduction, life skills and healthy choices, including but not limited to social skills, alcohol use, wellness, medication concerns, etc. and relay info to supervisor in a timely manner.
  • Assess risk and notify on-call staff and/or supervisor if there are credible safety concerns.
  • Other duties as assigned.



  • Excellent communication, writing, and computer skills
  • High school diploma or equivalent experience
  • Ability to tolerate uncertainty and navigate discomfort
  • Excellent interpersonal skills and the ability to form relationships with marginalized individuals
  • Sound judgment and good problem solving skills including assessing risk factors
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation
  • Ability to work weekends
  • Valid driver’s license and ability to drive vehicle required
  • Ability to work effectively as part of the team
  • Ability to share one’s own personal transformative life experiences
  • Personal experience of psychosis/extreme states will be considered an asset


Working Conditions/Physical Demands:

  • May involve communicating with an individual while they are in an extreme state or under the influence 
  • Exposure to recurring swearing/cursing, violent ideation as part of “language of pain”
  • Regular operation of a computer and other office machinery including frequent typing
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Extensive reading responsibilities
  • Occasional exposure to high levels of noise
  • Able to remain awake and alert overnight when necessary and able to wake up when receiving calls overnight.


It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  


To apply send a cover letter and resume to [email protected]