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SSVF – Housing Stabilization Program Coordinator

SSVF Housing Stabilization Program Coordinator

for Supportive Services for Veteran Families Program

Southern Vermont 


Northern Vermont

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  

The Company: Pathways Vermont is a dynamic nonprofit agency that believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  Pathways offers a great benefits package including dental, health and vision insurance, generous paid time off and 9 paid holidays.

The Role: The SSVF Housing Stabilization Program Coordinator is a member of the Supportive Services for Veteran Families (SSVF) team.  The SSVF team promotes the housing stability of Veteran families with very low-incomes who reside in or are transitioning to permanent housing. The housing stabilization program coordinator supports veteran households who are stably housed to transition towards housing stability and independence with the support of ongoing service coordination and a new two year limited housing subsidy for Veterans called the Shallow Subsidy. The service coordinator provides flexible, compassionate, and community-based housing retention services.  

Full Time: 35-40 hours per week

Available Positions: 2

                                   1 – Northern Vermont and Clinton County NY

                                   2 – Southern Vermont

Location: 1 position for Northern Vermont.  1 position for Southern Vermont


  • Engage in rapport building with participants and provide service from a “choice” perspective as well as participant-centered, harm reduction, and strengths based approaches.
  • Collaborate with clients in the formulation and maintenance of a dynamic housing stability plan that is reviewed and modified at least every quarter.
  • Provide budgeting support including financial coaching and developing a household budget on at least a quarterly basis.
  • Refer/connect participants with appropriate services such as financial assistance, entitlements, addiction services, advocacy, employment assistance, financial counseling, rental assistance, deposits, etc.
  • Coordinate with partner agencies and grant subcontractors (SSVF at University of Vermont and Easter Seals Vermont).
  • Connect with program participants at least twice per month, including one in-person contact.
  • Transport clients to appointments and meetings as necessary and assist in finding long-term transportation options and resources.
  • Collaborate with team and participant in the request of SSVF financial assistance.
  • Record all contacts with program participants within 24-hours in ServicePoint Housing Information Management System (HMIS).
  • Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy.
  • Participate in agency and program specific trainings.
  • Other duties as assigned.


  • Patience, creativity, flexibility, compassion, and sensitivity to persons in difficult circumstances.
  • Excellent understanding of the issues facing persons with very-low income and other challenges.
  • Familiarity with community resources, particularly as related to meeting basic needs of food, clothing, health care, housing, employment and financial assistance. 
  • Good communication skills and the ability to work effectively as part of the team.
  • Strong communication, writing, and computer skills.
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation.
  • Excellent problem solving skills and ability to intuitively approach challenging situations.
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance.
  • Veteran preferred.
  • Lived experience of homelessness, military experience, mental health and/or other life challenges is considered an asset. 

Physical Requirements:

  • Regularly driving long distances to serve veteran households across a wide geographic area. Visual acuity to operate a motor vehicle required.
  • Occasional exposure to outside environmental conditions for community-based meetings.
  • Often meeting with persons in the community and/or visiting different businesses
  • Extending hand(s) and arm(s) in any direction at times when collecting paperwork, assisting with applications, etc.
  • Extensive reading responsibilities
  • Ability to ascend and descend stairs occasionally required (in instances when businesses and/or meeting places do not have an elevator)
  • Regular operation of a computer and other office machinery including frequent typing.
  • Grasping. Applying pressure to an object with the fingers and palm such as stapling, completing hand-written forms, etc.
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication at normal speaking levels.


  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off (accrual of 210 hours per year to start)
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards


  • Full Time
  • $19.78 – $21.43 per hour 

To apply, please email cover letter and resume to [email protected].

A cover letter is required prior to interview.