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Supportive Services for Veteran Families (SSVF) and Rapid Rehousing (RRH) Team Lead

Team Lead for Supportive Services for Veteran Families and Chittenden County Rapid Rehousing 

The Company: Pathways Vermont is a dynamic nonprofit agency which believes in transforming the lives of individuals experiencing difficulties and permanently ending homelessness. Pathways offers a great benefit package including dental and health insurance, generous time off and paid holidays.

The Role: The Supportive Services for Veteran Families (SSVF) and Chittenden County Rapid Rehousing Team Lead is responsible for the daily operation of a program sufficiently flexible and dynamic to meet the needs of persons who are struggling with homelessness. The team lead supervises five service coordinators who provide services throughout Vermont. It is the team lead’s responsibility to ensure that agency values and philosophies of client choice, harm reduction and respectful concern are at the core of all aspects of team practice. The team lead maintains oversight to ensure that program requirements and clients’ goals are supported by appropriate services, best practices and accurate record-keeping.

Serves: Statewide

Supervised by: Housing First Program Director

Location: Burlington, Vermont

Job Responsibilities:

  • Maintain and supervise a service team comprised of staff with diverse backgrounds and experience
  • Maintain Pathways Vermont and SSVF core policies, practices and services
  • Ensure compliance with all accreditation, certification and regulatory standards
  • Train, supervise and evaluate service team
  • Oversee planning and implementation of all client services, in collaboration with team
  • Provide data for written reports as requested by funders and agency leadership
  • Supervise electronic and written record-keeping activities including: Needs Assessment, Housing Stabilization Plans, budgets, HMIS data, and documentation of services in agency database
  • Coordinate service with team members and with other support and social services
  • Support development of operational procedures 
  • Monitor Housing Stabilization Plans, client visits and general service provision
  • Provide direct services to clients 
  • Perform other tasks as assigned


  • Individual with personal experience serving in the military strongly preferred
  • Master’s Degree or comparable work experience preferred
  • Management, leadership and supervisory experience strongly preferred
  • Must be able to work in a fast-paced environment as well as possess strong problem solving skills, work ethic and computer proficiency
  • Must be able to work semi-flexible hours
  • Ability to travel
  • Driver’s license and reliable vehicle required
  • Excellent verbal and written communication
  • Must be comfortable with rapid growth and thinking out-of-the-box
  • Experience with rapid re-housing services a plus
  • Excellent organizational skills
  • Personal qualities of integrity, credibility, and commitment to the mission
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other minority populations
  • Previous experience working with veterans, people with psychiatric disabilities, histories of substance abuse and/or trauma
  • Lived experience with homelessness and other life challenges will be considered an asset

Working Conditions/Physical Demands:

  • Frequent operation of a computer and other office machinery including typing
  • Ability to ascend and descend stairs occasionally required for viewing apartments and meeting with participants
  • Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in move-in and apartment visits
  • Often meeting with persons in the community and/or visiting different businesses
  • Frequent walking around the community to participate in viewing apartments and supporting participants
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Moderate reading responsibilities
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, supporting with move-in, etc.)
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying participants in the community
  • Possible exposure to high levels of noise in supporting participants in stressful situations

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color. Please submit resume and cover letter to [email protected]