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Part-Time Soteria Service Coordinator

The Company: Pathways Vermont is a dynamic nonprofit agency which believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  Pathways Vermont’s Soteria is an alternative to hospitalization for individuals experiencing an initial episode of psychosis who wish to minimize their exposure to medications. The residence is located in Burlington and has the capacity to serve up to five individuals at a given time.  Pathways offers a great benefit package including dental and health insurance, generous vacation time and 9 paid holidays.

The Role: Service Coordinator is a member of the Soteria community which includes residents, Resident Support Staff, Team Leader, Shift Supervisors, and Services Manager. The position is focused on assisting residents in their transition from the residence to the larger community.  The Service Coordinator also helps develop relationships with other community providers and resources. Time will be spent at Soteria with the residents as well as in the larger community after a resident transitions from the home. Transition goals will be driven by the resident and may include supported employment, housing support, social support and more.

This position is scheduled for ~25 hours a week21 hours at Soteria, a minimum of 3 days on site. 

An additional hour per week to check phone calls/emails/etc. This will be checked a minimum of 2x daily Monday-Friday.

1 hour of supervision, 1 hour of co-reflection, 1 hour team meeting 

Serves:  Pathways Vermont Soteria 

Supervised by: Soteria Services Manager

Location: Burlington, Vermont


  • Coordinate residents’ transition services to provide on-going community-based supports. 
  • Engage in rapport building with residents and provide service from a “choice” perspective as well as participant-centered, harm-reduction, and strengths-based approaches.
  • Collaborate with residents in the formulation and maintenance of a dynamic service plan that is reviewed and modified at least monthly.
  • Facilitate weekly network/service meetings with residents and their community support networks. 
  • Maintain a system by which to delegate appointments/transportation needs to other members of the team (i.e. a resident calendar, emailing, etc.). 
  • Assist residents in establishing needed community-based medical and mental health services.
  • Ensure all residents have access to health insurance and affordable healthcare.
  • Support residents in identifying sustainable permanent housing.
  • Accompany residents to apartment showings and assist in answering landlord queries and/or completing housing applications.
  • Assist residents with moving into new apartments including: setting up utilities, acquiring necessary furnishings and household supplies.
  • Complete applications with residents for appropriate financial assistance.
  • Connect residents with employment and education resources.
  • Coordinate closely with Soteria supervisors and Resident Support Staff.
  • Transport residents to appointments and meetings as necessary and assist in finding long-term transportation options and resources. 
  • Record all contacts with program residents within 24-hours in Foothold AWARDS database.
  • Mediate conversations and serve as main point of contact with residents’ families and/or guardians.
  • Assist residents to manage their monies, including assistance in computing expenses and preparing budgets.
  • Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy.
  • Provide back-up coverage for Resident Support Staff. 
  • Participate in agency and program specific trainings.
  • Participate in a rotating on-call schedule with leadership team as requested for coverage needs. 
  • Facilitate team meeting if requested. 
  • Support with intake/exits in FH for residents and transitional residents. 
  • Ensure all necessary documents are in a resident and transitional residents’ Google drive file and maintain their Facesheet (with the exception of medications, which is the role of the Soteria nurse). 
  • Hold the place for the Transitional Resident Program: facilitate weekly network/service meetings, update service plans a minimum of monthly, and ensure weekly contact is made with transitional residents.
  • Maintain and update the Disaster Relief Kit’s Foothold facesheets monthly. 
  • File and monitor Resident Sign In/Out sheets. 
  • Participate in bi-weekly co-reflection, and team and agency meetings as requested.
  • Other duties as assigned.


  • Ability to work flexible hours. 
  • Bachelor’s degree or comparable experience.
  • Excellent communication, writing, and computer skills and the ability to work effectively both as part of a team and independently.
  • Excellent interpersonal skills and the ability to form relationships with a variety of individuals.
  • Sound judgment and good problem solving skills.
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documentation.
  • Knowledge of community resources for physical and mental health, substance use, financial assistance, employment supports, and housing.
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance.
  • Ability to share one’s own personal transformative life experiences.
  • Personal experience of psychosis/extreme states will be considered an asset.

Working Conditions/Physical Demands:

  • Ability to ascend and descend stairs often required.
  • Frequent stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in cleaning, cooking, space organization and other activities around the house and in the community.
  • Often meeting with persons in the community and/or visiting different businesses.
  • Often walking around the community to participate in activities with residents.
  • Regular operation of a computer and other office machinery including frequent typing.
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication.
  • Extensive reading responsibilities.
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, moving things around the house, etc.).
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings.
  • Occasional exposure to high levels of noise and energy.

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.  


To apply send cover letter and resume to [email protected]