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Rapid Rehousing Service Coordinator

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.

The Company: Pathways Vermont is a dynamic nonprofit agency that ends homelessness and provides alternative mental health services.  Pathways believes housing is a basic human right and practices housing first – immediate access to housing without preconditions.  Client choice, harm reduction, non-coercion, flexibility and person-centered housing plans are core elements of our practice.  Pathways offers a great benefit package including dental and health insurance, generous paid-time-off and paid holidays.

The Role: Rapid Rehousing Service Coordinator is responsible for supporting households experiencing homelessness to access independent apartments in the community and develop plans and support to ensure they maintain their housing. Support includes: access to community resources, income, employment, benefits, physical and mental health services and other assistance that ensures the household can maintain housing and thrive in their communities. 

Service Area: Windham

Supervised by: Regional Rehousing Lead Service Coordinator

Job Responsibilities:

  • Engage in rapport building with participants and provide service from a “choice” perspective as well as participant-centered, harm reduction, and strengths based approaches
  • Collaborate with clients in the formulation and maintenance of a dynamic housing stability plan that is reviewed and modified at least every two weeks
  • Refer/connect participants with appropriate services such as financial assistance, entitlements, addiction services, advocacy, employment assistance, financial counseling, rental assistance, deposits, etc.
  • Connect with program participants at least twice per week, including one in-person contact
  • Accompany participants to apartment showings and assist in answering landlord queries and/or completing housing applications
  • Transport clients to appointments and meetings as necessary and assist in finding long-term transportation options and resources 
  • Record all contacts with program participants within 24-hours in Servicepoint Homeless Management Information System (HMIS) 
  • Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy
  • Assist participants with moving into new apartments including: setting up utilities, acquiring necessary furnishings and household supplies
  • Participate in agency and program specific training
  • Provide data for written reports as requested by funders and agency leadership
  • Coordinate services with team members and housing support staff
  • Other duties as assigned


  • Bachelor’s degree or comparable work experience preferred
  • Must be able to work in a fast-paced environment as well as possess strong problem solving skills, work ethic and computer proficiency
  • Ability to travel
  • Driver’s license and reliable vehicle required
  • Must be comfortable with rapid growth and thinking out-of-the-box
  • Experience with rapid re-housing services, Servicepoint or other HMIS system preferred
  • Familiar with community resources and state and federal benefit programs 
  • Strong verbal and written communication and organizational skills
  • Personal qualities of integrity, credibility, and commitment to the mission
  • Patience, creativity, flexibility, compassion, and sensitivity to persons with disabilities and other life challenges
  • Previous experience working with persons experiencing homelessness, trauma and/or using substances
  • Lived experience with homelessness and other life challenges considered an asset

Working Conditions/Physical Demands:

  • Frequent operation of a computer and other office machinery including typing
  • Ability to ascend and descend stairs for viewing apartments and meeting with participants in the community
  • Occasional stooping, kneeling, crouching, reaching, pushing, pulling, standing and lifting of arms to participate in move-in and apartment visits
  • Often meeting with persons in the community and/or visiting different businesses
  • Frequent walking around the community to participate in viewing apartments and supporting participants
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication
  • Moderate reading responsibilities
  • Occasionally lifting and carrying up to 50 pounds (i.e. carrying groceries, supporting with move-in, etc.)
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying participants in the community
  • Possible exposure to high levels of noise, and aggressive energy while supporting participants in stressful situations


  • 100% FTE, hourly employee
  • 35-40 hour work week
  • $18.45-$20/hour


  • Medical, dental and vision insurance
  • Long Term Disability/Life Insurance
  • Paid Time Off
  • All-Staff days off 
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program
  • Longevity Recognition Rewards

To apply, please submit resume and cover letter to [email protected]