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Soteria Program Manager

Soteria Program Manager

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color.

The Company: Pathways Vermont is a dynamic nonprofit agency committed to permanently ending homelessness and offering innovative mental health services. Soteria House Program Manager supports a hospitalization prevention residence for individuals experiencing an early episode of extreme state who wish to avoid or minimize their exposure to medications. Soteria House operates as a Therapeutic Community Residence (TCR); services are funded by the Vermont Department of Mental Health and TCR compliance is overseen by the Department of Aging and Independent Living.

The Role: The Soteria House Program Manager is responsible for ensuring excellent, consistent, and equitable services that meet program goals, funding requirements and agency expectations. The manager will supervise program supervisors, participate in funding oversight, monitor quality and outcomes, and work in collaboration with teams and agency leadership to suggest and implement changes and improvements.

Location: Burlington

Supervised by: Pathways Vermont Mental Health Services Director


Oversight of Service Provision

  • Ensure excellent and high quality services are provided to service recipients
  • Supervise three shift supervisors, and APRN role.
  • Meet weekly for individual supervision, to review role expectations and provide feedback
  • Provide ongoing support for job completion ands
  • Complete introductory and annual reviews
  • Support Soteria House employees experiencing challenges by participating in work improvement plans, written warnings, joining supervisions, etc.
  • Work in partnership with APRN to oversee medical and psychiatric services for residents
  • Support with APRN prescribing and medication assistance for individual residents
  • In partnership with APRN and/or community providers determine appropriate responses to non-emergent medical events at the house including sickness, injury, lack of sleep, etc.
  • Oversee Covid-19 (or other public health emergency) response and best practice and compliance with state regulations and direction
  • Oversee and provide final approval of incident reporting internally, to licensing and external parties as needed (per TCR guidelines and Pathways policies and practice)
  • Maintain program policies and procedures and participate in review, creation and updating of agency policies
  • Work with the Intake Coordinator/Intake team for eligibility criteria/referrals/admissions/ and after-care support
  • Oversee and ensure Soteria residents receive excellent services including:
  • Individualized support plans (while resident and after transition from Soteria)
  • Monitoring utilization of services, including duration, medication, incidents, external connections, etc.
  • Occasionally assist with development of specialized plans to diminish harmful behaviors and support residents with goals and graduations
  • Review and approve program exits and transitional service plans
  • Provide on-call support for urgent or emergency situations

Therapeutic Community Residence Management

  • Ensure Soteria is in compliance with all Therapeutic Community Residence (TCR) regulations:
  • Be present at least 22 hours a week at the house
  • Ensure proper handling, utilization, labeling and safekeeping of medication
  • Oversee the disaster preparedness plan including planned evacuations and responses to emergency events
  • Ensure qualifications and training of all Soteria staff
  • All other responsibilities as outlined in Vermont’s current TCR regulations
  • Ensure program participation in meetings for Intensive Recovery Residence programs, Early Episode Psychosis workgroup and others

Program Management

  • Participate in development and execution of Soteria House staff annual training calendar including content, modalities, and attendance tracking
  • Develop an annual Quality Improvement Plan:
  • Create annual QI goals ensuring cohesion with program values and objectives
  • Monitor services, incidents, outcomes etc. to assess for QI plan compliance
  • Suggest training, program changes, staffing support etc. to improve upon QI goal achievement
  • Prepare and/or assist in preparation and delivery of regular reports to funders and regulatory bodies quarterly or as requested Support Soteria intake process when necessary including determining eligibility, assisting with outreach and ensuring timely completion of required documentation Participate in program budget management
  • Assist in development of annual budget
  • Approve program expenditures
  • Regularly monitor spending and make adjustments as needed
  • Participate in local, national and international conversations and training related to Soteria House, day-to-day operations, best practices, etc.
  • Other duties as assigned


  • Personal qualities of integrity, credibility, and commitment to Pathways’ mission
  • Knowledge of psychiatric alternatives and psychosocial approaches to mental health and wellbeing preferred
  • Master’s degree in human services field or comparable experience
  • At least three years of management or leadership experience preferred
  • Patience, creativity, flexibility, compassion, and sensitivity to diverse populations including people of color, persons with disabilities, individuals who have experienced trauma, and persons who have been oppressed
  • Excellent written and verbal communication skills
  • Strong interpersonal skills – the ability to network with funders, and community stakeholders
  • Strong organizational skills
  • Valid driver’s license, a reliable personal vehicle available for work purposes and current automobile insurance
  • Ability to share one’s own personal transformative life experiences
  • Personal experience of homelessness, mental health, extreme states or other life challenges considered an asset

Working Conditions/Physical Demands:

  • Almost constant operation of a computer and other office machinery
  • Regular, repetitive movement of hands and fingers including substantial movements of wrists, hands and fingers for typing and/or writing, grasping paperwork, using technology equipment and other tasks
  • Frequent talking and participation in exchanging ideas through spoken word as well as ability to hear and receive detailed information through oral communication
  • Significant amounts of sedentary work in a seated position
  • Moderate levels of standing, walking, stooping, kneeling or crouching, reaching with hands and arms and light lifting while participating in daily activities at the house
  • Rarely lifting and carrying 20-30 pounds for participating in daily activities at Soteria house, etc.
  • Frequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type and free hand form
  • Possible need to run and ambulate at a fast speed while following resident
  • Frequent exposure to outside environmental conditions (all seasons) in accompanying residents in the community and outings
  • Frequent exposure to high levels of noise and/or persons presenting in distress


  • Full time, exempt salaried employee
  • 35-40 hours per week
  • $45,000-$55,000 annually

To apply send cover letter and resume to [email protected]