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Supportive Services for Veteran Families (SSVF) Service Coordinator, Permanent

Service Coordinator for Supportive Services for Veteran Families Program

Full Time

The Company: Pathways Vermont is a dynamic nonprofit agency that believes in transforming the lives of individuals experiencing mental health and other life challenges and permanently ending homelessness.  Pathways offers a great benefits package including dental, health and vision insurance, generous paid time off and 8 holidays.

The Role: The Service Coordinator is a member of the Supportive Services for Veteran Families (SSVF) team.  The SSVF team promotes the housing stability of Veteran families with very low-incomes who reside in or are transitioning to permanent housing.  The service team, in partnership with Pathways Vermont’s housing team, Red Clover Properties, provides short-term, flexible, compassionate, and community-based rapid rehousing services.  

Location: Statewide and neighboring New York state  – position predominantly serves central Vermont 


  • Engage in rapport building with participants and provide service from a “choice” perspective as well as participant-centered, harm reduction, and strengths based approaches.
  • Collaborate with clients in the formulation and maintenance of a dynamic housing stability plan that is reviewed and modified at least every two weeks.
  • Refer/connect participants with appropriate services such as financial assistance, entitlements, addiction services, advocacy, employment assistance, financial counseling, rental assistance, deposits, etc.
  • Coordinate closely with SSVF outreach team for initial introduction to participants and ongoing service needs.
  • Coordinate with partner agencies and grant subcontractors (SSVF at University of Vermont and Easter Seals Vermont)
  • Connect with program participants at least twice per week, including one in-person contact.
  • Accompany participants to apartment showings and assist in answering landlord queries and/or completing housing applications.
  • Transport clients to appointments and meetings as necessary and assist in finding long-term transportation options and resources. 
  • Collaborate with team and participant in the request of SSVF financial assistance fund.
  • Record all contacts with program participants within 24-hours in ServicePoint Housing Information Management System (HMIS) 
  • Collect, maintain, store, and dispose of all participant information according to applicable requirements for confidentiality, security, and privacy.
  • Assist participants with moving into new apartments including: setting up utilities, acquiring necessary furnishings and household supplies.
  • Participate in agency and program specific trainings.
  • Other duties as assigned.


  • Patience, creativity, flexibility, compassion, and sensitivity to persons in difficult circumstances.
  • Excellent understanding of the issues facing persons with very-low income and other challenges.
  • Familiarity with community resources, particularly as related to meeting basic needs of food, clothing, health care, housing, employment and financial assistance. 
  • Good communication skills and the ability to work effectively as part of the team.
  • Strong communication, writing, and computer skills.
  • Ability to structure time, develop work priorities independently, and meet program expectations with regard to documenting work.
  • Excellent problem solving skills and ability to intuitively approach challenging situations.
  • Valid drivers license, a reliable personal vehicle available for work purposes and current automobile insurance.
  • Bachelors or comparable work experience required.
  • Veteran preferred.
  • Lived experience of homelessness, mental health or other life challenges considered an asset. 

Physical Requirements:

  • Occasional exposure to outside environmental conditions for community-based meetings.
  • Often meeting with persons in the community and/or visiting different businesses
  • Extending hand(s) and arm(s) in any direction at times when collecting paperwork, assisting with applications, etc.
  • Extensive reading responsibilities
  • Ability to ascend and descend stairs occasionally required (in instances when businesses and/or meeting places do not have an elevator)
  • Regular operation of a computer and other office machinery including frequent typing.
  • Grasping. Applying pressure to an object with the fingers and palm such as stapling, completing hand-written forms, etc.
  • Frequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication at normal speaking levels.
  • Occasionally lifting and carrying up to 30 pounds, occasionally exerting up to 20 pounds of force and/or up to 10 pounds of force frequently (opening doors at meeting places/businesses, etc.)
  • The worker is required to have visual acuity to operate motor vehicles

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability.  Pathways Vermont is committed to a diverse workplace that reflects the communities we serve, and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color. To apply, please email cover letter and resume to [email protected].