Skip to Main Content

Vermont Support Line Outreach Associate

It is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or disability. Pathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people including people with military experience, individuals with disabilities, and people of color. 

The Company: Pathways Vermont is a dynamic nonprofit agency that is ending homelessness and offering innovative mental health alternatives 

The Role: The Support Line Outreach Associate is a member of the state-wide administrative team and acts as a liaison for community partners, conducts outreach to promote the Vermont Support Line, and prepares regular reports on the Vermont Support Line for Pathways staff. The Support Line Outreach Associate works closely with the Development Team, Vermont Support Line Leadership, and the Assistant Director. 

Location: Throughout Vermont

Employment Status: Temporary Full Time


  • Attend community meetings to share information/updates about Pathways and the Vermont Support Line (VSL) 
  • Submit weekly reports to Pathways Vermont Assistant Director outlining: 
    • Weekly VSL caller information 
    • Social Media VSL outreach efforts effectiveness 
    • Targeted education VSL outreach efforts and effectiveness 
  • Conduct VSL outreach to Designated Agencies, etc. including: 
    • Disseminating VSL stickers, magnets and flyers to increase VSL use statewide 
    • In-person and virtual meeting with community partners and Pathways staff regarding VSL 
  • Create and manage a VSL outreach database 
  • Available for VSL On-Call 


  • Bachelor’s Degree or comparable work experience (preferably with persons who have experienced homelessness or have a psychiatric disability) and at least 3-5 years relevant experience 
  • Strong skills in database entry and computer programs (including Google Apps, Internet browsers, electronic medical record, etc.) 
  • Must be able to work in a fast-paced environment as well as possess strong problem-solving skills, work ethic, and computer proficiency 
  • Must be able to work flexible hours 
  • Valid driver’s license, insurance, and reliable vehicle required 
  • Ability to travel statewide 
  • Excellent verbal and written communication 
  • Commitment to Pathways mission 

Working Conditions/Physical Demands: 

  • Ability to ascend and descend stairs regularly to attend community meetings and meet with prospective service recipients 
  • Frequent use of personal vehicle and driving throughout the state for meetings and 
  • Regular operation of a computer and other office machinery including typing 
  • Frequent talking and listening in the participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication 
  • Moderate reading responsibilities 
  • Occasionally lifting and carrying 30 pounds 
  • Occasional exposure to outside environmental conditions for outreach events and meeting with service recipients 
  • Occasional exposure to high levels of noise and persons who are upset, angry or in an extreme state 
  • Occasional reaching, pushing, pulling and lifting of arms to participate in cleaning and space organization 

To apply send cover letter and resume to [email protected]